- Moving up (higher tier, or monthly → annual) takes effect immediately, prorated today.
- Moving down (lower tier, or annual → monthly) is scheduled to the end of the current billing period.
Upgrades, immediate
Examples: Starter → Growth, Growth → Business, Growth monthly → Growth annual. Timing. Applied today. Invoice. Credit for the unused portion of the old plan, charge for the new plan pro-rata to the remainder of the current period, netted on a single invoice issued now. Entitlements. The higher cap, additional seats, and any new feature flags (Business-only custom roles, enforced MFA, audit logs) go live immediately. Anniversary date. It doesn’t move. From a trial. An upgrade ends the trial now and charges the new plan pro-rata. That’s the “Pick Business” path from Trial.Downgrades, scheduled
Examples: Growth → Starter, Business → Growth, Growth annual → Growth monthly. Timing. The change is scheduled to the end of your current billing period. The billing page shows the effective date. No refund. You keep the higher-plan coverage you already paid for, all the way to the last day of the period. Changing your mind. Pick the current plan again to cancel the scheduled change, or pick anything else to replace it. Whatever you pick before the effective date wins.Downgrading while over the new plan’s cap
This is not blocked. The downgrade lands at period end as normal. The interesting part is day one of the new period: If you’re already overincluded. New ingestion stops (the same behavior as any paid org with overages off). Enable overages, or upgrade back, to resume.
Historical data. It’s always preserved. The cap only gates new ingestion.
Changing billing cadence
Cancellation and the annual commitment
Cancelling does not stop the subscription today. It schedules termination at the end of the current paid period. Monthly. The subscription runs out the current month, then ends. Annual. The subscription runs out the paid year, then ends. There’s no refund of unused months. The lower effective price on annual is the trade-off for the year-long commitment. During the remaining period. Everything works normally: usage is tracked, members stay active, ingestion runs. Nothing is deleted. Changed your mind? Re-subscribing before the period ends clears the cancellation with no gap.Scenarios on one timeline
Each row spans one billing cycle. The left edge is the day you make the change; the red line marks the end of the current paid period; bars past that point are the next period. For an annual subscription, the shape of cancellation is the same but the “runs to end of period” bar is up to twelve months long instead of up to thirty days. That’s the annual commitment in one picture: you keep what you paid for, and you don’t get it back early.Summary
Plan and cadence changes live under Organization Settings → Billing. Invoices, receipts, and payment methods are in Manage billing.