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The Fathom Integration automatically sends completed call transcripts to Kontext as Feedback. Once ingested, each transcript is analyzed to detect Problems, Actors, and Contexts — turning every customer call into structured product understanding.

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Setup

  1. Go to Organization Settings → Integrations
  2. Click Connect Fathom
  3. Authorize Kontext to access your Fathom workspace via OAuth
  4. Once connected, a webhook is automatically created in Fathom — no extra configuration needed
Only completed call transcripts are synced. Fathom sends the transcript once the meeting ends and processing finishes.

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What gets synced

  • Call transcripts — the full transcript of each completed meeting becomes a Feedback entry
  • Meeting metadata — title, organizer email, participants, team name, and a link back to the recording in Fathom
Each transcript is classified as a support call and run through the analysis pipeline automatically.

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Routing

Fathom calls can be routed to different Products based on which Fathom Team recorded them:
  • Team mappings — assign specific Fathom Teams to specific Products so their calls land in the right place
  • Fallback Product — any call from a team without a mapping is routed to the fallback Product
This lets you split calls across multiple Products without manual sorting.

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Configuration options

OptionDescription
Enabled ProductsWhich Products should receive call transcripts
Fallback ProductThe Product that receives calls from unmapped teams
Team mappingsRoute calls from specific Fathom Teams to specific Products
WebhookToggle the webhook on or off (enabled automatically on connect)