> ## Documentation Index
> Fetch the complete documentation index at: https://getkontext.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Fathom

> Ingest Fathom call transcripts into Kontext as Feedback for analysis.

The Fathom Integration automatically sends completed call transcripts to Kontext as [Feedback](/concepts/feedback). Once ingested, each transcript is analyzed to detect [Problems](/concepts/problems), [Actors](/concepts/contexts-and-actors#actors), and [Contexts](/concepts/contexts-and-actors#contexts) — turning every customer call into structured product understanding.

## Setup

1. Go to **Organization Settings → Integrations**
2. Click **Connect Fathom**
3. Authorize Kontext to access your Fathom workspace via OAuth
4. Once connected, a webhook is automatically created in Fathom — no extra configuration needed

<Note>
  Only completed call transcripts are synced. Fathom sends the transcript once the meeting ends and processing finishes.
</Note>

## What gets synced

* **Call transcripts** — the full transcript of each completed meeting becomes a [Feedback](/concepts/feedback) entry
* **Meeting metadata** — title, organizer email, participants, team name, and a link back to the recording in Fathom

Each transcript is classified as a **support call** and run through the analysis pipeline automatically.

## Routing

Fathom calls can be routed to different Products based on which Fathom Team recorded them:

* **Team mappings** — assign specific Fathom Teams to specific Products so their calls land in the right place
* **Fallback Product** — any call from a team without a mapping is routed to the fallback Product

This lets you split calls across multiple Products without manual sorting.

## Configuration options

| Option           | Description                                                     |
| ---------------- | --------------------------------------------------------------- |
| Enabled Products | Which Products should receive call transcripts                  |
| Fallback Product | The Product that receives calls from unmapped teams             |
| Team mappings    | Route calls from specific Fathom Teams to specific Products     |
| Webhook          | Toggle the webhook on or off (enabled automatically on connect) |