> ## Documentation Index
> Fetch the complete documentation index at: https://getkontext.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Plans, limits, and how billing behaves in Kontext.

Starter, Growth, and Business are **self-service**: change your plan, cadence, or payment method yourself from **Organization Settings → Billing**. Enterprise is sales-assisted, so [contact us](https://getkontext.io/contact) to set it up.

## Plans

| Plan           | Products  | Integrations | Feedback items / period | Seats     |
| -------------- | --------- | ------------ | ----------------------- | --------- |
| **Starter**    | 1         | 2            | 1,000                   | 3         |
| **Growth**     | 3         | 5            | 10,000                  | 10        |
| **Business**   | Unlimited | Unlimited    | 25,000                  | Unlimited |
| **Enterprise** | Unlimited | Unlimited    | Unlimited               | Unlimited |

Current prices live on the [pricing page](https://getkontext.io/pricing).

## The specifics worth knowing

**Free 30-day trial, no card required.** Every new organization starts on Growth for 30 days. If you add a card before the trial ends, the subscription converts automatically. If you don't, it pauses: your data stays, but ingestion stops until you convert. The [Trial](/docs/billing/trial) page covers the three paths you can take before day 30.

**Feedback items are counted every time they're processed.** Not just new submissions: updates count too. Support tickets get updated as conversations evolve, Linear issues get new comments, transcripts get appended to, and each of those re-runs the analysis pipeline and adds to your counter. See [Usage & overages](/docs/billing/usage#feedback-items) for the full counting rules.

**Every plan has two caps.** The `included` amount is what you pay for. A **hard cap at twice that** acts as a safety lid: even with overages enabled, ingestion stops there to protect you from runaway billing (misconfigured webhooks, accidental re-ingest loops). [Contact us](https://getkontext.io/contact) if you genuinely need it lifted.

**Overages are opt-in, off by default.** With overages off, passing the included cap blocks new ingestion until the next period, so you never see a surprise bill. With overages on, ingestion keeps running up to the hard cap and the excess is billed on your next invoice. See [Usage & overages](/docs/billing/usage#overages-opt-in-off-by-default) for the per-plan overage pricing.

**Upgrades are immediate, downgrades wait.** Going to a bigger plan takes effect today with a prorated invoice. Going to a smaller plan is scheduled to the end of your current billing period so you keep the coverage you already paid for. Monthly → annual follows the upgrade rule; annual → monthly follows the downgrade rule. See [Plan changes](/docs/billing/plan-changes) for every scenario and its timing.

**Annual cancellations run out the paid year.** Cancel an annual subscription and it keeps running, with no refund, until the paid year ends. Monthly cancels at the end of the current month. That's the trade-off for the lower effective price on annual. See [Plan changes](/docs/billing/plan-changes#cancellation-and-the-annual-commitment) for details.

## What's metered

Kontext bills two resources: **feedback items** (every processing run, new or update) and **seats** (active members plus any pending invitations). A third resource is a small **preconfigured LLM allowance**: LLM calls made against a provider that Kontext owns and pays for, so new organizations can see the analysis pipeline work before configuring their own provider. Past the allowance, analysis runs on your [BYOK provider](/docs/billing/usage#the-preconfigured-llm-allowance). Invoices, receipts, and payment methods live in the **Manage billing** portal, reachable from the billing settings page.